TERMS AND CONDITIONS

Alternative Dispute Resolution:

In the event of a dispute, we inform you that the consumer may resort to the consumer Alternative Dispute Resolution entities identified on the consumer portal, on the website www.consumidor.pt, or Online Consumer Dispute Resolution entities identified on the website https://webgate.ec.europa.eu/odr. The alternative dispute resolution entities that currently exist are the following: 

CNIACC - National Center for Information and Arbitration of Consumer Conflicts.


General jurisdiction


E-mail: cniacc@unl.pt

Web: http://www.arbitragemdeconsumo.org


Algarve Consumer Conflict Information, Measurement and Arbitration Centre

Geographical area covered - contracts concluded in the District of Faro

E-mail: apoio@consumidoronline.pt

Geographic area covered - contracts signed in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemoro-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.

E-mail: geral@centrodearbitragemdecoimbra.com

Web: http://www.centrodearbitragemdecoimbra.com

 Lisbon Consumer Conflict Arbitration Center

Geographic area of coverage - contracts signed in the Metropolitan Area of Lisbon: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.

E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt  

Web: http://www.centroarbitragemlisboa.pt 

Oporto Consumer Information and Arbitration Center  

Geographic area of coverage - contracts signed in the Metropolitan Area of Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.

E-mail: cicap@mail.telepac.pt

Web: http://www.cicap.pt 

Vale do Ave Consumer Conflict Arbitration Center / Arbitration Court  

Geographic area of coverage - contracts signed in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela

E-mail: triave@gmail.com 

Web: http://www.triave.pt 

CIAB - Center for Information, Arbitration and Consumer Conflicts

Geographic area of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.

Email: geral@ciab.pt

Web: http://www.ciab.pt

Madeira Consumer Conflict Arbitration Center  

Email: centroarbitragem.sras@gov-madeira.pt 

Web: http://www.srrh.gov-madeira.pt


RIGHT TO FREE CONTRACT RESOLUTION:

In compliance with the provisions of articles 10 and 11 of the legal regime applicable to contracts concluded at a distance and outside commercial establishment, the customer may exercise his right to free termination of the contract within 14 days counted from the day on which he acquires physical possession of the product ordered or, if the order is composed of several items that will be delivered on different days, from the day on which he acquires physical possession of the last of the items delivered. To exercise this right, you must send VC Cardstore, before the end of the aforementioned period, an unequivocal declaration of cancellation of the contract. VC Cardstore will refund in full the amount that the customer may have paid (with the exception of the return shipping costs). A VC Cardstore Customer Support employee will contact the customer to confirm the right to a refund and to provide any additional clarification on this subject.


RETURNS:

If you wish to return one or more items, you may do so, beyond the 14 days stipulated by law after receiving the order, provided that the products are intact, sealed, complete and in their original packaging, which must not be damaged, altered or scratched.

Alternative Dispute Resolution:
In the event of a dispute, we inform you that the consumer may resort to the consumer Alternative Dispute Resolution entities identified on the consumer portal, on the website www.consumidor.pt, or Online Consumer Dispute Resolution entities identified on the website https://webgate.ec.europa.eu/odr. The alternative dispute resolution entities that currently exist are the following: CNIACC - National Center for Information and Arbitration of Consumer Conflicts.
General jurisdiction
E-mail: cniacc@unl.pt

Web: http://www.arbitragemdeconsumo.org
Algarve Consumer Conflict Information, Measurement and Arbitration Centre
Geographical area covered - contracts concluded in the District of Faro
E-mail: apoio@consumidoronline.pt
Web: http://www.consumidoronline.pt/
Consumer Dispute Arbitration Center of the District of Coimbra
Geographic area covered - contracts signed in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemoro-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
E-mail: geral@centrodearbitragemdecoimbra.com
Web: http://www.centrodearbitragemdecoimbra.com
Lisbon Consumer Conflict Arbitration Center
Geographic area of coverage - contracts signed in the Metropolitan Area of Lisbon: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: http://www.centroarbitragemlisboa.pt
Oporto Consumer Information and Arbitration Center
Geographic area of coverage - contracts signed in the Metropolitan Area of Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
E-mail: cicap@mail.telepac.pt
Web: http://www.cicap.pt
Vale do Ave Consumer Conflict Arbitration Center / Arbitration Court
Geographic area of coverage - contracts signed in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela.
E-mail: triave@gmail.com
Web: http://www.triave.pt
CIAB - Center for Information, Arbitration and Consumer Conflicts
Geographic area of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.
Email: geral@ciab.pt
Web: http://www.ciab.pt
Madeira Consumer Conflict Arbitration Center
Email: centroarbitragem.sras@gov-madeira.pt
Web: http://www.srrh.gov-madeira.pt
Right to Free Contract Resolution:
In compliance with the provisions of articles 10 and 11 of the legal regime applicable to contracts concluded at a distance and outside commercial establishment, the customer may exercise his right to free termination of the contract within 14 days counted from the day on which he acquires physical possession of the product ordered or, if the order is composed of several items that will be delivered on different days, from the day on which he acquires physical possession of the last of the items delivered. To exercise this right, you must send VC Cardstore, before the end of the aforementioned period, an unequivocal declaration of cancellation of the contract. VC Cardstore will refund in full the amount that the customer may have paid (with the exception of the return shipping costs). A VC Cardstore Customer Support employee will contact the customer to confirm the right to a refund and to provide any additional clarification on this subject.
Returns:

If you wish to return one or more items, you may do so, beyond the 14 days stipulated by law after receiving the order, provided that the products are intact, sealed, complete and in their original packaging, which must not be damaged, altered or scratched, and are not past their expiration date (or about to expire).